RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase from theaquataliabrand.com. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
HOW TO RETURN
- Log in to your account on theaquataliabrand.com to initiate your return
- Follow the instructions to print your prepaid return label
- Package your items securely in the original packaging
- Drop off at the designated carrier location
RETURN CONDITIONS
- Items must be unworn, in original condition with all tags attached
- Original proof of purchase is required
- Final sale items cannot be returned
- Return shipping fees may apply depending on your location
REFUND PROCESS
- Refunds will be issued to the original payment method
- Please allow 7-10 business days for processing after we receive your return
- You will receive email confirmation when your refund is processed
EXCHANGES
We currently offer exchanges for size or color, subject to availability. To exchange an item:
- Return your original purchase following the return process
- Place a new order for the desired item
INTERNATIONAL RETURNS
International customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We’ll arrange for a replacement or refund.
QUESTIONS?
For any questions about our return policy, please visit our Help Center on theaquataliabrand.com for more information.
Thank you for shopping with theaquataliabrand.com. We appreciate your business!